Service Centre Technician

Nairobi, Nairobi County, Kenya Full-time

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. 

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents (called as “Sun King Energy Officers”) in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community bring light and catering to local energy needs within their communities. 

Today, with over 1100 full-time employees in 8 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logistical and after-sales service systems.  We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

The Role

Greenlight Planet is looking for a Service Center Technician to join its technical team in Africa. The Service Center Technician will work closely with the operations and technical teams to ensure the Sun king products with faults are well Managed, repaired and maintained.

Key responsibilities for the role include:

Quality Assurance

  • Performing timely diagnostics and repairs on all customer returns from the assigned area while maintaining a report on all issues observed and the action taken.
  • Improving on all the existing processes at the Service Centre regularly 

Product Training

  • Ensuring adoption of best practices for all Sun king products for efficient performance for customers as well as adoption of troubleshooting techniques for partners and other customer facing departments.

 Customer Service

  • Ensuring timely resolution of all customer queries either on phone or walk in customers.
  • Repairing or replacement within 72hours maximum
  • 100% positive feedback from all customers is paramount

Spare Parts & Components Management

  • Ensuring thorough spare stock inventory for all components to be published bi-weekly and 100% accuracy on physical vs system values
  • Efficient reverse logistics on all products that require shipping to the Central Warehouse with keen reference on the e-waste internal policy

The ideal Service Center Technician:

  • Has minimum 2 years’ experience in a similar role
  • Has a Bachelors/ Diploma in electronics/ computer electronics/ electronics engineering
  • Possesses a proficiency certificate/ICDL in Microsoft office suite
  • Excellent oral and written communication skills as well as the ability to follow instructions
  • Is able to establish and maintain cooperative working relationships with those contacted during work, including Sun king clients
  • Has good analytical & time management skills
  • NITA/ERC T2 certification will be considered as an added advantage

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.