Associate – Operations, India

Mumbai, Maharashtra, India Full-time

  • Dispatch/Delivery Management: Skilled in follow-ups for Tracking and maintaining Last Mile delivery predefined TAT. Follow-up and Order Processing for Partners with End to End coordination. After-sales support and service for Customer’s/Partner’s & KSP’s
  • Dispute Management: Monitoring & Handling Partner Disputes and deviations.
  • Partner SOP Management: Monitoring & Managing SOP and process changes for Partner and process deviation.
  • Distributor/Vendor Management: Provide support for Distributors/Vendor’s, Coordinate with Distributors for follow-ups and Query resolution.
  • MIS Reports: Competent in (MS Office) MS Word, MS Excel/Google sheet, etc.


The Ideal Candidate:

  • Work Experience: 2+ years of experience in a supply chain and logistics environment.
  • Must demonstrate skills for Last Mile delivery coordination of products and services to the rural communities in India.
  • Must demonstrate a positive attitude and strong interpersonal skills to Manage Distributor’s/Partner’s Internal & External Teams.
  • Analytical Skills with competency in ERP, Excel/Google Sheets and other analytical tools.
  • Graduate, MBA, B. Science/ Master’s degree in Logistics, Supply Chain Management or equivalent.
  • An adept communicator who has the ability to clearly explain complex issues to internal & external parties.
  • Open to travel 15% of the time.
  • Demonstrates humility.
  • Is passionate about working with rural, off-grid consumers and resolving their issues.
  • Is driven by the social mission to provide energy to consumers and employment to rural communities.
  • Should be a value-driven individual.