Programs Manager Easy Buy

Gurugram, Haryana, India | Full-time

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The Role: 

The Programs Manager will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to support on any technical issues both on the hardware and software side of the field activities. They will also ensure a proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~30% of the time) 

Key responsibilities for the role: 

  • Handling HUB administrative activities
    • Creation/editing of users, pricing groups, SMS setups, archiving of inactive EOs, HUB related EOs issues as requested 
  • Angaza related technical issues
    • Escalation and follow ups on resolution of EOs Activator or HUB error messages and technical problems
    • Suggests software improvements or process changes
    • Raises tickets to Angaza and follows up on resolution
  • Replacements
    • Refurbishment of EB DTV faulty components
    • Screening and troubleshooting of faulty components
    • Reports and keeps track of every single repair or refurbishment done
    • Ensures periodic communication is executed with repairs stakeholders across the globe
  • Logistics
    • Procurement of EOs tools and materials
    • Shipment of EOs material and coordination with ASMs
    • Reception and shipment of replacement components to ASMs/China for analysis
    • Shop/Branch coordination on repairs and replacements
  • Training
    • When requested participates to Staff/EOs trainings providing technical assistance or help to field staff
    • Transfer Easy Buy operational knowledge to employees requiring extra support
  • Field visits
    • Ensures field visits are done on a monthly basis at least
    • Gets feedback from EOs/ASMs/RSMs on issues and challenges faced in the field
    • Reports feedback and ensures followups are acted upon
       

Qualifications / Requirements

  • Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
  • 3 year relevant work experience in a similar role is a requirement
     

The Ideal Candidate: 

  • Excellent interpersonal skills.
  • Clear and straight to the point communication skills with fluency in both written and spoken English and Hindi
  • Clear thinking/problem solving ability
  • Excellent attention to details
  • Excellent issue-tracking and resolution skills
  • Able to handle multiple tasks at the same time without errors and mistakes.

 

We seek to foster our team's diversity, in terms of culture and life experiences. We especially encourage women, sexual and gender minorities, people with disabilities, and members of other underrepresented groups to apply. We do not discriminate on the basis of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.